Imprint

Nona Kaffee GmbH
Prater 86a
1020 Wien
Austria
Executive Director: Helmut Brem
VAT ID: ATU 79038113

mail: organisation@nonavienna.com

General Terms and Conditions of Nona Kaffee GmbH

General, Scope of the General Terms and Conditions

For all deliveries of Nona Kaffee GmbH to consumers these General Terms and Conditions (GTC) apply. A consumer is any natural person who enters into a legal transaction for a purpose that is predominantly neither commercial nor self-employed.

Contractual partner

The purchase contract is concluded with:
Nona Kaffee GmbH
Prater 86a
1020 Vienna
Austria
VAT ID: ATU 79038113

Conclusion of contract

The presentation of the products in the online store does not constitute a legally binding offer, but only an invitation to order. By clicking the button [buy/order with costs] you place a binding order for the goods listed on the order page. Your purchase contract is concluded when we accept your order by sending you an order confirmation by e-mail immediately after receiving your order.

Prices

The prices listed on the product pages include the statutory value added tax and other price components.

Shipping and delivery

All products ordered in our online store will be shipped worldwide. For shipping within Europe, the shipping costs are automatically calculated based on the delivery address. For shipping outside Europe, we ask you to contact us by e-mail. After receipt of payment, we will immediately trigger the shipping and the goods will be shipped within 3 business days. You can also pick up your order directly in our gallery. However, please coordinate this with us beforehand. The shipment is made by UPS. Each delivery can be transparently tracked by tracking number.

Payment

Payment is made by Paypal or credit card.

Retention of title

We retain ownership of the goods until full payment of the purchase price.

Complaint procedure

The EU Commission has created an Internet platform for online dispute resolution. The platform serves as a contact point for the out-of-court settlement of disputes concerning contractual obligations arising from online purchase contracts. More information is available at the following link: http://ec.europa.eu/consumers/odr. We are neither willing nor obliged to participate in a dispute resolution procedure before a consumer arbitration board.

Right of cancellation >>

Right of cancellation

If you are a consumer (i.e. a natural person who places the order for a purpose that cannot be attributed to your commercial or independent professional activity), you have a right of withdrawal in accordance with the statutory provisions.
If you make use of your right of revocation as a consumer, you shall bear the regular costs of the return shipment.
In all other respects the regulations apply to the right of revocation, which are reproduced in detail in the following

Cancellation policy

You have the right to cancel this contract within fourteen days without giving any reason.

The revocation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, have taken or has taken possession of the goods.

To exercise your right of withdrawal, you must inform us [enter the name of the entrepreneur, address and, if available, telephone number, and e-mail address] by means of a clear declaration (e.g. a letter or e-mail sent by post) of your decision to withdraw from this contract. You can use the attached model withdrawal form, which is not mandatory. You can also fill out and submit the model withdrawal form or another clear declaration electronically on our website (insert internet address). If you make use of this option, we will send you a confirmation of receipt of such revocation without delay (e.g. by e-mail).

To comply with the revocation period, it is sufficient that you send the notification of the exercise of the right of revocation before the expiry of the revocation period.

Consequences of the revocation

If you revoke this contract, we shall reimburse you all payments we have received from you, including delivery costs (with the exception of additional costs resulting from the fact that you have chosen a type of delivery other than the most favorable standard delivery offered by us), without undue delay and no later than within fourteen days from the day on which we received the notification of your revocation of this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees because of this repayment. We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.

You must return or hand over the goods to us or to (insert here the name and address of the person authorized by you to receive the goods, if applicable) without undue delay and in any case no later than within fourteen days from the day on which you notify us of the revocation of this contract. The deadline is met if you send the goods before the expiry of the period of fourteen days.

You shall bear the direct costs of returning the goods.

You will only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for checking the condition, properties and functioning of the goods.

- End of the cancellation policy -